We are urgently hiring for L1 Team Lead for our client company in Dubai.
Must have requirement: Arabic Language
Must have a valid UAE Driving License
Mode: Hybrid
Scope of Work:
Contribute to improving customer support by actively responding to queries and handling complaints.
Maintain ongoing communication of incident updates to customers provided by 2nd and 3rd line support teams.
Maintain the incident ticket database, ensuring incidents are set to the correct priority, state and are within SLA for response and resolution.
Understanding ITIL Service Lifecycle, incident management concepts, problem management, workflows and complete IT Service Management.
Requirements:
Working Hours: Rotational Shifts basis between 7:00 am to 10:00 pm, and on-call beyond 10:00 pm.
Candidates with relevant experience shall apply. Only shortlisted candidates will be contacted.
Ceenex Global is a leading system integrator and an ICT solution provider and a Tiered partner to almost all major technology vendors and is a pioneer in delivering ICT solutions and services in Enterprise Systems, Cloud Offerings, Data networking & Information Security, Unified Communication, Microsoft Licensing & Solutions, Value Added Services, BCP & DR, Data Centers, and above all Outsourcing Services.
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