) through first level resolution and service level agreement (SLA) compliance. This ... resolution support for critical customer service interruptions. Gather necessary information to...
well as delivering superior customer service and resolution of customer issues ... of in-process, pended, and service related activities, ensuring account opening ...
updating job cost data in Service Titan. Operational Efficiency Support: Track ... collection and decision-making processes. Service Titan Management: Manage and update ...
large, diverse data sets in service of continuous improvement of software ... high throughput, low latency micro service development leveraging AWS services such ...
generation of leaders. Build self-service tooling to automate platform adoption ... of an engineer-first software service/product. Strong technical understanding of ...
ServiceNow (SNOW) tickets within appropriate Service Level Agreements set forth by ... and benefits systems, particularly Workday, Service Now and Benify. Strong skills ...