Escape Rooms Game Master & Receptionist

1. Customer Service:

• Greet customers upon arrival and provide a friendly and welcoming atmosphere.
• Explain the rules and objectives of the game to players before they enter the escape room.
• Answer any questions players may have about the game or facility.
• Provide assistance and guidance to players throughout the game as needed.
• Handle any customer inquiries, complaints, or issues professionally and promptly.

1. Game Management:

• Monitor and supervise multiple escape room games simultaneously.
• Control the flow of the game, including starting and stopping the timer.
• Observe players via CCTV cameras and provide hints or clues when necessary to keep the game progressing.
• Ensure that all game elements are functioning properly and reset the room after each game.
• Maintain the secrecy and integrity of the game by not disclosing any spoilers to players.

1. Safety and Security:

• Enforce safety rules and guidelines to ensure the well-being of players.
• Conduct pre-game safety briefings to inform players of emergency procedures and exits.
• Monitor players to ensure they are not engaging in any unsafe behavior or causing damage to the room.
• Respond quickly and appropriately to any emergencies or incidents that may arise during gameplay.

1. Team Collaboration:

• Work closely with other game masters and staff members to coordinate game schedules and rotations.
• Communicate effectively with colleagues to ensure a smooth and efficient operation.
• Provide feedback and suggestions for improving game designs, puzzles, and customer experiences.

1. Administrative Tasks:

• Assist with booking reservations, processing payments, and managing customer records.
• Maintain cleanliness and organization in the game rooms and common areas.
• Keep inventory of game props, equipment, and supplies, and report any shortages or damages to management.
• Complete opening and closing procedures for the facility, including securing the premises and performing routine maintenance checks.

Qualifications:

• High school diploma or equivalent.
• Fluent English is a must. Fluent Arabic is a plus.
• Prior experience in customer service, hospitality, or entertainment industry is advantageous.
• Prior experience in Escape Rooms game mastering role is a plus.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Excellent problem-solving abilities and attention to detail.
• Basic knowledge of technology and ability to operate audiovisual equipment.
• Flexible schedule, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and move around the facility.
• Tidy, hygienic, and organized personality is essential to convey their ability to maintain an orderly and efficient workspace.

Additional Requirements:

• Must pass a background check.
• Certification in CPR and first aid is a plus.
• Training provided by the employer on escape room operations and safety protocols.

Joining our team as an Escape Rooms Game Master & Receptionist offers a dynamic and exciting opportunity to engage with customers, exercise creativity, and contribute to a unique entertainment experience. If you are enthusiastic, passionate, personable, and enjoy working in a fast-paced environment, we encourage you to apply!