role focuses on ensuring service excellence, achieving customer satisfaction, and meeting performance ... to ensure optimal performance of customer service representatives.Key...
offerings, and ensuring a positive customer experience. This position is ideal ... identify opportunities for growth.Gather customer feedback and report insights to ...
:• User Support: Respond to incoming service requests via phone, email, or ... using the IT service management tool.• Communication: drafting Arabic and English communication...
The Call Center Agent handles customer inquiries via phone, email, or chat, providing support, resolving issues, and ensuring customer satisfaction. Fluency in English is required