this journey. Transformation of traditional call center systems and processes to an ... . Client’s customer-focused contact center solutions offer solutions to enhance ...
-quality customer service by evaluating agent interactions with customers. This role ... review live chat and call recordings to assess agent performance against established ...
potential issues in staffing levels, call volume spikes, and adherence to ... challenges such as call queues, technical support engineer (TSE) / agent availability, and ...
HR Operations Coordinator – HR Service Center agent will act as first line ... requests as possible on first call resolution, thereby reducing the number ...
. Generate reports on quality metrics, agent performance, and customer satisfaction scores ... Job Role Customer Service and Call Center Years of Experience Min: 2 ...