role enables the achievement of service levels, performance & cost goals ... and goals, monitoring real time service levels and schedule adherence, and ...
resolve issues and fulfill Standard Service Requests based on standard operating ... consistent updates on tickets in Service-Now, open JIRA tickets, and ...
for managing our 3rd party service providers for maintenance and facilities ... implement vendor AMCs with appropriate service levels for equipment · Follow up ...
provide the best experience and service. Root cause analysis (RCA) coordination ... to resolve issues Fulfilling Standard Service Requests and execute actions based ...
Company Description IS Global Service Center (GSC) operating from Chennai, ... and portfolios within the Global Service Center (GSC), aligning goals and ... to the Director - IS Global Service
role enables the achievement of service levels, performance, productivity and cost ... drive the overall direction, coordination, service delivery and evaluation of operations ...
internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal ... internal escalations within a set service level goal and training CS ...