and efficient infrastructure to optimize service delivery across production, QA, and ... to meet those requirements
Manage service delivery and systems reliability and ...
and working closely with the service provider on all claims and ... to be successful - Excellent customer service, interpersonal and communication skills - Very ...
customer support process, ensuring excellent service from initial inquiry to post ... tools and technologies to enhance service delivery. Oversee daily operations of ...
resolution of issues within defined service level agreements (SLAs). Documentation: Maintain ... the software industry. Strong customer service orientation and a focus on ...