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Job Description

Job DescriptionThis is a remote position.Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.Key Areas of Responsibility and TasksOpportunity ManagementDefine appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery.Scope and estimate the engagement and its component projects/programsDetermine required resources for the engagementAssess, document and communicate risk for the engagementDeliveryLead and own engagement-planning and program-planning activitiesOversee the delivery of multiple projects related to successful engagement or program execution.Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget.Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.Define strategic objectives of large and complex programs, benefits realization plans of large programs including KPIs to be deliversEvaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.Experience in delivering Fixed Price (FP) and Time and Material (T&M) engagementsSet-up and maintain the Governance Model with PMO over the entire lifecycle of the program.Active risk management, implement and maintain an ongoing risk and quality management framework,Assurance of active executive sponsorship at client side,Build proactive formal and informal communication/relationship with key stakeholders.Contract management in relation to client, Avertra, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.)Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.Resolve political, resource, budgeting, change and legal issues affecting the program.Escalate early issues about the projects / program to account management and Field Services Leadership. Drive de-escalation management on behalf of the project with Avertra and customer stakeholders.Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.Maximize use of near- and offshore delivery by Avertra and its partners to achieve cost advantages for the client and Avertra.Interface with internal functions within Avertra to ensure visibility and transparency of results.Sales and Business DevelopmentClose work with SAPand product sales colleagues on large bids and proposals for new business.Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for Avertra with minimal risks.Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.Set-up and maintain value partnership in order to support client’s business case and benefits model.Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projectsCoaching & MentoringOversee effective engagement oversight and reviews to affect customer success.Serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasksKnowledge ManagementMaintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs.Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for Avertra.Participate in the development of project / program management best practices, examples, templates and Avertra Program Management MethodologyCompetencies and SkillsExperience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plusExcellent understanding of industry solutions and of the consulting business processes and functions.Highly developed business acumen.Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.Ability to train, mentor and develop program managers and project managers in project management methodologies and their application.Knowledge of the strategic and operational issues of engagement management, program management and project management.Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration ManagementKnowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment ManagementAdaptability and flexibility to manage deadline pressure, ambiguity and change.Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.Ability to manage in a matrix environment.Job Tasks & Roles related to Technology ConsultingDelivery ExecutiveDelivery ManagerProgram ManagementProject Management in Cloud ProjectsProject Management in Custom Development ProjectsProject Management OfficeProject Planning and ExecutionAgile Project ManagementManage Delivery of Service ProductsBid ManagementCustomer Service Management AMSProject LeadProject ManagementProject Planning and ExecutionQA ReviewQuality AssuranceS/4 HANA ImplementationRisk ManagementProject Management in Cloud ProjectsManage Delivery of Service ProductsProject Management OfficeQuality AssuranceQuality ManagementRamp-Up Coaching Steering Board Membership

Preferred Candidate

Years of Experience
Min: 10
Degree
Bachelor's degree / higher diploma

Avertra is a global integration services, product development and consultancy organization focused on the energy and utilities industry. We attract and hire the industry’s most innovative and experienced problem solvers, each dedicated to our mission of helping our clients realize the full value of their investments in IT and in Avertra. Avertra’s industry-leading process knowledge and technology expertise combined with influences from consumer-centric industries has resulted in the genesis of our innovative User Xperience Unification (UXU) framework, which is available throughout our MiUtility platform of solutions for: -Call center optimization -Omni-channel customer engagement -Mobile work force management -Meter reading And much more!!

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