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Customer Service Representative

Yesterday 2024/10/25
$1,500 - $2,000
Remote

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Job Description

Essential Functions: 

  • Deliver concierge-style support to our customers, providing thoughtful, well-written messages that are an extension of the Company Dataworks brand
  • Responsible for responding to inquiries and resolving issues through the following channels: Email, Chat, and external phone-calls
  • Agents will provide feedback on recurring trends or questions customers may have, as well as suggestions for improving the overall customer experience


Skills / Abilities: 

  • Previous customer service experience in a startup/technology environment is preferred
  • Experience with digital platforms and SaaS (Software as a Service) highly preferred
  • Proficiency in Salesforce or other similar CS platforms/tools
  • Adaptable and confident in picking up new software
  • Excellent written and verbal communication
  • A bias to action and a clear understanding of urgency
  • Strong attention to detail
  • Proactive and positive when approaching problems and finding solutions
  • Must be able to work from 9AM – 6PM, Tuesdays – Saturday (CT) Central Time

Skills

Minimum Qualifications

  • Bachelor's degree/equivalent. One (1) years’ work experience. 
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred 
  • Proficient in Microsoft Office 
  • Excellent interpersonal and communication skills 
  • Comfortable working in a high-volume role 
  • Demonstrated ability to prioritize tasks and manage time efficiently 
  • Basic computer skills in various software and web-based applications


Job Details

Job Location
West Memphis United States
Company Industry
Call Centers & Customer Care Outsourcing
Company Type
Unspecified
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
$1,500 - $2,000
Number of Vacancies
1
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