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IT Support Engineer

2 days ago 2025/05/08
Full Time Employee
10-49 Employees · Recruitment & Employee Placement Agency

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Job Description

asks and Responsibilities

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • First and second level technical support – calls/tickets/user interaction
  • Provide prompt responses to IT related questions from end-users
  • Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
  • Create, maintain, utilize knowledge articles
  • Provide IT onboarding trainings to new starters
  • Contribute to continuous improvement initiatives


Skills

Requirements

  • Language skills: fluent English and Arabic preferrable , other languages are a plus
  • 2+ years of experience in a similar role
  • Strong problem solving/analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multi-task, handling multiple stakeholders
  • Ability to prioritize and willingness to work self-sufficiently and well organized
  • Team player and supportive personality
  • Experience in regulated IT environments is a plus (e.g. GxP)


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ManpowerGroup Middle East logo
ManpowerGroup Middle East
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ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.

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