Workshop Planner | Al-Futtaim Automotive | Toyota

Job Requisition ID: 166910 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
Are you ready to play a crucial role in an innovative, fast-paced workshop environment? 

Al Futtaim Motors – Toyota is looking for an experienced Workshop Planner to join our team in Fujairah. As a Workshop Planner, you’ll be the key player in allocating technical jobs to the right technicians, ensuring the seamless alignment of job requirements with technical skillsets. You will be at the heart of workshop operations, ensuring optimal efficiency and timely delivery of vehicles to our customers.

What You Will Do 

• Job Allocation: Assign jobs to technicians based on their skillsets and job requirements to optimize workflow.
• Monitor Job Progress: Keep track of the technician planning board and Job Progress Control Board, and report any concerns to the workshop manager.
• Efficiency & Utilization: Ensure fair distribution of tasks and achieve technician utilization and efficiency targets.
• FIR Process: Ensure adherence to the Fix It Right (FIR) process to meet performance targets.
• Timely Job Closure: Ensure allocated jobs are completed within the scheduled time and meet quality standards.
• Time Clocking: Maintain precise time clocking and escalate issues when necessary.
• On-Time Vehicle Delivery: Keep the Service Advisor updated on vehicle progress to guarantee on-time delivery.

Required Skills to Be Successful

• 2-3 years of experience as a Workshop Controller or Workshop Planner in an automobile dealership
• Expertise in allocating jobs to technicians based on their skill level and job requirements
• Ability to write detailed technical reports
• Strong communication skills, both written and verbal

About the Team
You will report directly to the Aftersales Manager, collaborating closely with Technicians and Service Advisors daily. Your role will involve constant communication with various departments, ensuring smooth operation and a high level of customer satisfaction. Your efforts will directly impact the overall success of the workshop and our customer service excellence.

What Equips You for the Role

• Diploma in Automobile / Mechanical Engineering
• Experience as a Diagnostic Technician or equivalent
• Strong communication skills (both written and verbal)
• UAE driving license (advantageous but not mandatory)

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.