Job Description
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting Workshop Controller to be based out of their office in Dubai.
Responsibility-
- Smooth functioning & organization of the workshop procedures & developing its turnover & profitability.
- Making a daily target/actual comparison to check turnover.
- Maximum utilization of workshop capacity, manpower and repair quality.
- Apprentice training & coordinating on-job training with training manager.
- In charge of warranty and warranty procedures during repair process.
- Ensure proper communication between service reception staff & workshop through the right details.
- Preventing accidents in the workshop.
- Correct use and maintenance of workshop equipment.
- Ensuring the work quality based on QMA guidelines for repair quality.
- Following the QMA and Dealer procedures & guidelines.
- Working flexible hours depending on the workload.
- Ensuring that all work descriptions and checking are completed correctly on the rear of the job card prior to testing of the vehicle.
- Ensuring that the workshop staff and team leader sign off the repairs once the job is ready for testing.
- Ensuring that all workshop staff adheres to the time schedules for the workload.
- Ensuring staff adherence to working hours’ schedule.
- Always ensure highest degree of customer satisfaction and retention.
- Handling customer complaints and ensuring corrective action has been taken.
- Focus on quality of customer service & regular follow-up.
- Always communicate professionally with customers before, during & after the sale.
- Drive the department’s business through superior customer service and providing updated product information.
- Communicate and meet with customers on a regular basis with regards to promoting brand.
- Develops and maintain customers relations and ensure customer business growth.
- Maintain the highest levels of product knowledge & competitive products, personal development& integrity, quality standards and business ethics.
- Takes the initiative, suggests, and develops plans to maximize utilization and increase productivity and efficiency.
