Warranty/Costing Clerk

Job Purpose

• To prepare accurate and efficient costing of all retail, warranty and internal job cards and to ensure customers get accurate invoices on time

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Segregate between Retail/Internal and Warranty jobs on a job card

• Complete costing for all retail and internal labour/consumables and sublet lines and group them together as per charge type using menu code and charge type.

• Ensure the jobs are costed using standard labour operation using appropriate RTS/SLTS code

• Ensure the time allocated for the jobs is correct as per the operation code and it is charged in full so as to maximize profitability

• Escalate to the location manager all the cases where excessive non-chargeable allowed time has been approved by team leader

• Ensure appropriate labour rates are used as per charge type.

• Ensure all labour, parts and sublet costs are recorded against each repair

• Ensure all the charge lines for internal /service contract charge type on the job cards are invoiced

• Assist in warranty costing if required

• Ensure all internal job cards are supported with proper authorization

• Prepare MIS reports as and when required by the Manager and report on all cases of customer dissatisfaction.

• Reconcile/ verify incentive payments for Service Advisors, Team Leaders etc.

• Preparation of IPO & LPO’S for sublet jobs and to make sure it is charged to the appropriate department

• Assist in service contracts and menu price list in co-ordination with Workshop Manager and Technical Support Manager.

• Follow-up with warranty department, Service Advisors if any repair order is kept pending for more than 30 days.