Overview of the role:
To ensure all concerns regarding registration renewals are addressed within the stipulated time thus improving the overall customer service and ensuring the business does not encounter any fines due to expired vehicles on road. For (Hertz/ MOOV/ AFF)
What you will do:
Registration Renewal
• Ensure all the vehicles on fleet (13,000 + vehicles) have valid registration and business do not receive any fines due to expired vehicles on road. (Hertz/ MOOV/ AFF)
• Complete all registration renewal bookings calls and arrange replacement vehicles a day prior to the booking date to assure a confirmed schedule for the next day.
• Handle all original registration cards except for AUH and will be responsible for releasing the cards to the business representatives when requested by the departments.
• Coordinate with the VMD / Speed limiter vendors for renewal as well as replacement of devices.
• Process the passing of new vehicles for new registration (SHJ/ RAK/ DXB), branding/ fitment mulkiya update.
• Ensure to renew the vehicle insurance prior to expiration date.
• Renew the registration in RTA and TAMM for all vehicles for which passing is completed & auto renewal vehicles as well.
• Ensure that Carpro Back office is updated correctly and save the registration copies in shared folder.
• Send the registration copies to all lease customers via email and release originals cards as per customer request.
Customer Service
• Ensure to call all the customers prior to the registration expiry and collect all the necessary information required to schedule the vehicle for passing and renewal.
• Follow up with customers for the complete documents required to renew the vehicle.
• Sending the renewed registration copy to the customer.
• Ensure the Customer requirements are met to avoid any escalations.
Vehicle Inventory
• Responsible for all vehicles in the registration renewal branch.
• Ensure vehicles are not idle in the branch and are utilised for generating maximum revenue for the business.
Driver Management
• Handle all the registration renewal drivers and ensure all transactions are done smoothly as per business requirement.
• Manage the Driver daily log sheet and approve any Overtime.
System admin
• Update all system transactions and exchanges.
• Prepare and circulate reports to give a clear and concise update on the registration renewal of vehicles. Maintains reports for additional fitments, passing done and other necessary reports required for the smooth function of the task as per the business requirement.
• Verifies any transactions in the invoices from the vendors on the passing at Al Wasel and Tasjeel.
• Petty cash – Maintain and manage all vehicle passing done and speed certificate payment done via cash.
• Credit card receipts – Ensure all receipts for all registration renewal transactions are saved in the shared folder for claim submission process.
Required Skills to be successful:
• Strong English communication skills; reading, writing and speaking
• Excellent customer interaction skills
• Good understanding of using Microsoft Windows
Minimum Experience:
• Over 2 years experience in an fleet operations role
• Experience working in the Automotive industry is desirable
Job-Specific Skills:
• Ability to plan and organize effectively
• Good understanding of Microsoft Office, specifically Word and Excel
Behavioural Competencies :
• Relationship building
• Good interpersonal skills
• Ability to Communicate effectively
What equips you for the role
• Bachelor’s degree/University degree or equivalent experience
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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