Job Description
Role: Unit coordinator - Variable Channels
Role Purpose:
To Enhance support function to frontline Staff’s by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.
Key Accountabilities of the role
- To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements
- To ensure all the applications are entered into the system are error free and as per policy.
- To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence and banks Dos & Don’ts polices.
- To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
- To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
- Maintain defined MIS as per business requirements
- Adhoc requests as per business requirement
- Identify and close process gaps to improve efficiency to ensure seamless customer experience.
- Adhere to ADIB policy/procedure.
- To attend assigned training for self-development
Specialist Skills / Technical Knowledge Required for this role:
- Broad knowledge of Retail Banking products & services
- Business Communication Skills
- MS Office
- Good Knowledge of UAE banking practices, regulations & risks.
- Computer skills, typing Skills, Management Information skill, Ability for mature handling of stakeholder and internal customer relationships.
