Travel Retail Field Supervisor
Location: Dubai, DU, AE
Team: Others Job type: Permanent Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity
As the Field Supervisor for Travel Retail, with a base in Dubai, you will champion Puig's presence across duty-free outlets, focusing on enhancing the customer experience and driving sales, mainly within Dubai and Qatar airports. You will spend most of your time on the shop floor leading, coaching, driving sales, and engaging the Brand Representative team (BR), ensuring operational excellence, and following the brand's standards.
What you'll get to do
Sell-out and Field Management:
Drive retail sales and ensure an exceptional consumer experience through regular sales performance analysis and team feedback. Promote operational excellence and an efficient work environment. Maintain effective communication between shop floor teams and the TRME office. Monitor and follow up on shop floor needs, including Brand Representatives (BRs) and consumer experience improvements. Achieve store sales targets by leading team transactions and sales. Support and track incentive plans for BRs. Coach individual BR performance for improvement. Create daily/weekly action plans to motivate the team and attract customers. Conduct performance reviews and team meetings. Foster a positive work environment and teamwork. Build strong relationships with retail partner management teams to drive opportunities for the brand (space, staff, events, stock).
Training:
Provide live coaching to BRs on the shop floor, focusing on shopper experience and team capabilities. Enhance Consumer Experience and Fragrance Profiling for Niche BRs, and build confidence in makeup artistry and cross-selling for makeup BRs. Train prestige BRs on product knowledge, customer service, and sales skills. Track BR performance and identify areas for improvement with the Education Manager. Collaborate with the Education Manager to develop training plans and focus areas. Assist in planning and executing classroom and virtual training.
Instore Visual Merchandising:
Ensure merchandising standards meet guidelines and adapt visuals locally. Provide regular feedback to the Retail Design & VM Manager. Work closely with Retail Design, VM, and Marketing teams on brand activations and in-store animations, creating action plans to motivate BRs and drive traffic to the store.
We'd love to meet you if you have
Experience in Education or Training - a natural flair for story-telling and presenting Arabic, Russian or Chinese language skills are an added value Experience in Travel Retail Fragrance and Beauty Experience
An entrepreneurial, creative and welcoming work culture A range of learning and development opportunities An international company with plenty of opportunities to grow A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Job Req ID: 27710
Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
