Transaction Services Manager ( UAE National

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About the business area

 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Supervise the day to day overall activities of Branch operations and ensure adequate control and security measures are in place in line with the required standards.
• Monitor operational risk issues by implementing controls around the process, within the Bank’s risk and incident management framework and recommend necessary actions to the line manager for mitigation of risks.
• Liaise with internal departments in all matters related to Branch operations to ensure customer instructions are processed accurately and in timely manner in line with Bank policies and procedures.
• Analyse financial data and prepare pitch books; presentations and critical market / deal information to assist in the transaction execution process.
• Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.