Transaction Migration and Digital Adoption Manager (UAE nationals only) – 0000L3A8
Some careers shine brighter than othersIf you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.We are currently seeking an ambitious Emirati to join our International Wealth and Premier Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:• Assist the Premier customers based on their requirement with accurate information and/or services. • Plan and deliver annual strategies for transaction migration and digital adoption• Leverage digital self-serve options to drive usage and implement initiatives that balance physical channel capacity with growing digital adoption.• Partner with Physical Channel Leads and Data & Analytics teams to develop actionable insights and business cases for service migration opportunities. • Engage with local and global stakeholders to ensure alignment on migration objectives and smooth execution of initiatives without disrupting existing operations.• Analyze customer behavioral/usage data as well as transaction data from physical channels to uncover opportunities. • Address barriers to digital adoption, drive Digital Registration across our new and existing customer base and increase customer awareness of existing digital solutions. • Commercialize new digital journeys and capabilities to accelerate adoption.