Job Description
Position Job Start Date: January 2025
Job Title: Train Master
Vacancies: Multiple vacancies based in Abu Dhabi, Dubai, Fujairah, and Sharjah region
Number of years of experience: 5+ years of experience in passenger railway services or a related field, with a track record of progressive responsibility
Position Reports to: Station Area Manager
Nature of Work: Full-time
Shift: Flexible to work on different shift patterns
Qualification: High School / Diploma
Profile Summary: Responsible to oversee the onboard operations, manage the onboard crew, and ensure a seamless and enjoyable travel experience for our passengers
Job Description:
- Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey
- Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction
- Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience
- Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey
- Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness
- Coordinate emergency response procedures and crew training, ensuring readiness for various situations
- Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information
- Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction
- Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience
- Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management
- Perform shifts and emergency duties when required
Skills
Key Skill-sets which are mandatory for this job (Soft skills):
- Strong leadership and people management skills
- Excellent customer service and communication abilities
- Exceptional interpersonal and communication skills in English or English and Arabic
- Knowledge of railway safety regulations and emergency response procedures
- Proficiency in using computer systems and onboard management software
- Ability to work in a dynamic and fast-paced environment
- Problem-solving skills and a proactive approach to addressing onboard challenges
- It is a safety critical role.
Job Specification:
- No restriction on height or weight
- No visible tattoos.
- No nasal piercings, female ear piercing x1 per ear worn,
- For male candidates, tidy well-kept beards/moustache
- Safety Critical: It is a safety critical role.
- Training period: Up to 4 months of training
- Uniform is provided by the company
Benefits: Shared Accommodation and Transportation is provided by the Company
Target Sectors:
- Passenger Rail
- Transportation
- Customer service sector
Selection Process:
- Candidates to be contacted by Recruitment team and prescreened based on the above-mentioned requirements.
- Shortlisted candidates will receive a link by Recruitment team to complete psychometric tests via an online platform.
- Candidates who have passed the tests will attend face-to-face interviews.
- To proceed with the approval and mobilization process.
