· Assist in running the ticketing process smoothly and delivering a positive customer experience.
· Ticket operations: Assist in handling the ticket operations for events, including system
management, holds coordination, ticket requests and distribution process, onsite operations and customer service, sales reporting, and reconciliation.
· Promote the values and vision of COMPANY, such as a commitment to customer satisfaction, innovation, and creativity.
TICKET OPERATIONS:
·Assist in setting up ticketing systems for all COMPANY events, ensuring they are configured accurately.
·Collaborate with the senior manager to oversee ticket sales, monitor inventory, and address any discrepancies.
·Manage the ticket requests process for clients, partners, and any internal requests.
·Provide excellent customer service by addressing customer inquiries, questions, and concerns related to ticket holders.
·Assist in resolving ticketing-related issues promptly and professionally.
·Assist in submitting the complimentary ticket allocations report for approval, following COMPANY’s policies, procedures and audit requirements.
·Support the senior manager with onsite operations, including Box Office operations and access control.
·Support the reconciliation of ticketing revenue, tickets sold, box office sales, and event upsells, ensuring accuracy and compliance with COMPANY’s policies and procedures.
·Generate sales reports and provide insights that help the decision-making to optimize sales performance.
·Assist in forecasting ticket sales for all events, utilizing historical data, market trends, and relevant factors.
OTHERS:
Kawader is a leading workforce Solutions provider in Abu Dhabi, United Arab Emirates. Kawader offers a comprehensive array of recruitment services to help in achieve our client’s business goals and sustain their competitive edge. Kawader services cover a wide range of recruitment solutions such as Permanent Recruitment Solutions, Temporary Recruitment Solutions, Executive Search and Head Hunting Services, Localization: UAE National[Emiratization]/GCC National Hiring and Overseas Recruitment[Project Based or Long-Term Associations]. Serving clients across Emirates, Kawader provides employment to majority of the government entities in Abu Dhabi, especially in outsourcing UAE National employees. We work across the sectors like Government, Oil & Gas, Defense, Aviation, Engineering, Hospitality, Banking, Construction, IT, Media, Office Support and Facilities Management Services. Being a part of the Arabian Group business, Kawader enjoys the strong admiration and understanding of the cultural values of the region and people. Supported by a team of internationally experienced consultants, Kawader offers an un matching solutions to its clients.
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