Job Description
The purpose of this position is to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
MAIN RESPONSIBILITIES
- Provide a high-level revenue protection presence on trains and stations.
- Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary.
- Enforce revenue protection procedures and associated by-laws.
- Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.
- Provide the very best in customer service and information.
- Ticket inspectors will do ticket inspection on train and on stations with S-Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service.
- Ticket Inspector will perform following activities:
- Checking Gold Class traveller.
- Checking normal class passenger.
- Passenger in wrong zone.
- Special exercise working with police.
- Plain clothes duties.
- Station Blocks.
- Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.
KNOWLEDGE REQUIRED
- Awareness of the Integrated Management System and the content of the Environment, Quality.
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
- Good verbal and written communication skills.
- Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
- Ability to make sound conclusions when under pressure.
- Resilient and able to remain professional in confrontational situations.
- Able to work using own initiative and as part of a team.
- Able to evaluate and interpret information in order to make appropriate conclusions.
- Previous cash handling experience.
