Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for a Spa Therapist to join our Spa Team in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:
- Provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences.
- Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards
- Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.
- Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to local regulations.
- Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service
- Be ready to receive the guests and ensure medical questionnaires and other details (wellness history, allergies, dislikes etc..) are read prior to the treatments and appropriate therapy is provided leading to pleasing guest experience
- Assist in keeping accurate written record of treatment and products used in view of repeat guests to ensure these are readily available when guests arrive for their treatment
- Replenish all items in the Spa to ensure the necessary inventory level is always maintained
- Ensure any member and guests’ complaints or queries are followed through in an effective, professional, and timely manner
- Seek customer feedback, questions, and concerns to ensure issues or complaints are escalated to enable long-term improvements in the products and services
- Perform related tasks and duties as assigned and deemed responsible by reporting manager
- Ensure that high standard of personal hygiene and grooming are strictly observed and followed
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Adhere to departmental policies, processes, standard operating procedures, and instructions
- enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
- Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
- Any other duties as may reasonably be requested by the management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company
- Professional health therapy qualification (CIDESCO, ITEC, CIBTAQ, etc.)
- Strong customer service orientation
- Adaptability and appreciation of cultural diversity
- Knowledge in spa treatment and health treatments
- Ability to make guests feel relaxed and provide an immersive wellness experience
- Experience working with cutting edge technology within the wellness industry
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
