Job Description
COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 10 consecutive years, with a 2022 global ranking at #1!
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
ABOUT THE ROLE A Territory Manager is responsible for the revenue generated from a geographicallyassigned sales territory (or business portfolio), through servicing and retention of existing cargo customers and targeting new business opportunities.
YOUR TASKS
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
- Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
- Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
- Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.
- Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
- Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
- Establish Prospects pipeline to support this approach and target them accordingly
- Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
- Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
- Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk.
- Take appropriate corrective action internally and/or with the customer
YOUR PROFILE
- Excellent communication skills in English; knowledge of Arabic is a distinct advantage
- 3-5 years hard core sales experience
- Good interpersonal understanding & presentation skills
- Excellent organizational skills, including ability to prioritize workload
- Demonstrated ability to use initiative/judgment to solve job related issues
- Strong problem solving capability
- Excellent Selling Skills in a complex sale environment
- Good networking, negotiation skills and strong ability to impact and influence
- Experience in a segmented service industry, air express industry or freight forward industry highly preferred
Education Level
- Degree/Diploma in business or related fields would be advantageous
