Job Description
Full job description
We are looking for an experienced and self-driven Telesales Representative who is proactive, well organized, and friendly to join our financial institution. The ideal candidate will be responsible for responding to customer queries, keep track of customer expectations and recurring issues.
Job Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Keep track of customer expectations and recurring issues
- Check the missing documents required for renewal and communicate with clients to request them
- Handle customer requests, questions, and complaints on a variety of support channels
- Follow up with customers to ensure their technical issues are resolved
- Monitor customer complaints and reach out to provide assistance
- Inform customers about new features and functionalities
- Focus on business development of retail and professional clients
- Product coverage FX pairs, Indices, Commodities, Equities
- Coverage MENA clients
Skills
- Minimum of 1-2 years of sales or experience in a financial sector
- Excellent knowledge of Forex products
- Ideally, a background in trading industry would be an advantage.
