Telesales Executive

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.

Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE

• To contribute to generating sales for our company by closing sales deals over the phone and maintaining good customer relationships.
• To Market the Consumable base of GCG and sell the Consumables to GCG & Non-GCG Clients whilst ensuring customer satisfaction.

Market the Consumable base of GCG

• Update the list of prospective customers on a regular basis from new machine installations, other Non GCG client base thru Internet/Telephone Directory and Existing Customers of GCG.
• Approach the new customers and market about the consumable products available with GCG and various offers.
• Proactively check other sources of Business, i.e., Tenders and leads from Engineers and other staff, and approach them.
• Mark the customers into green, yellow, and red categories, and make regular follow-ups.
• Ensure the customers' optimal satisfaction at all stages.

Sell the Consumables to GCG & Non-GCG Clients

• Receive the consumables/lower-end machine inquiry directly from the customer, Contract Coordinator, or sales department.
• Submit the quotation from the Price List to the customer for third-party consumable items.
• Receive the approved quotation or the LPO from the customer.
• Properly check the contract status of approved quotations and LPO received from customers. Validate all the terms and conditions.
• Input the order in the system as a quotation for required approvals.
• Monitor and check the stock levels of items required and request the logistics coordinator to order the items with the approval of the Service Manager.
• If the GCG credit controller blocks the order, proactively approach the client with previous pending payments and arrange to clear them with constant follow-up.
• Once the order is released, ensure all items are delivered to the client.
• Make a courtesy call to the requestor and build trust & confidence of the client.
• Should always be self-driven, keep searching for new prospects.

• Bachelor’s degree in any discipline from a recognised University or Institution.

Skills & Professional Requirements:

• Proficient in Microsoft Office
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone system

Experience Requirements:

• Proven experience of 2-3 years as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone.
• Ability to learn about products and services and describe/explain them to prospects

Attributes and Behaviours:

• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints