Telesales Executive

Skills

Key Responsibilities:

• Pitch products and initiate sales with potential customers over the phone
• Ask engaging questions customers to keep conversations going
• Listen to the customers’ needs and inform them of relevant products
• Create lasting relationships with customers and use them to generate repeat sales
• Gather and document customer information, payment methods and purchases
• Keep up to date on all sold products and packages
• Informing existing customers of new products
• Answer customer questions regarding products
• Meet sales targets
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information