Telephone Operator - Emirati Talent
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Location Abu Dhabi, UAE With a prime location in Abu Dhabi’s thriving Al Danah district, Al Maha Arjaan by Rotana is a deluxe hotel apartment property that suits guests looking for luxury accommodation option at the heart of the action. With panoramic views of the fast-developing city skyline and the Corniche park, shopping malls, mosques and medical facilities all within walking distance, it is a convenient an... d desirable place to call home when visiting the UAE capital, plus Abu Dhabi International Airport is just 30 minutes away. Representing a haven of calm and tranquillity in a vibrant location, this urban residence is ideal for short- and long-stay guests who value comfort, space and life’s little luxuries. All 288 rooms and suites are well-designed to suit your busy lifestyle, with work zones, high-quality modern furnishings and in our suites, fully-equipped kitchenettes. For your convenience, private parking is available at the property. Take advantage of our 2 casual dining options that suit your schedule, the hip and laid-back Café 302, located in the lobby, is the place to meet friends or colleagues and drink the best coffee in town, enjoy a light meal or purchase premium retail items. If you are heading to the pool on the rooftop, you can sip a refreshing mocktail at Aquarius Pool Café, or if you prefer to dine in the privacy of your room, our 24-hour in-room dining service is just a phone call away. Al Maha Arjaan can also host private events in its multi-purpose banqueting rooms and elegant boardrooms. From an early-morning swim or workout to a relaxing massage, the Bodylines Fitness and Wellness Club takes care of your physical and mental wellbeing and has panoramic Abu Dhabi views to inspire you. Reach your fitness goals at our fully-equipped gym, while our steam and treatment rooms are the place to unwind or rejuvenate. The recreation centre also boasts a uniquely-designed rooftop pool and an outdoor Jacuzzi.
