Telephone Operator

Job Summary:

As a Telephone Operator, you will be responsible for managing incoming and outgoing calls in a professional and efficient manner. Your primary focus will be on providing exceptional customer service, directing calls to the appropriate personnel, and maintaining phone system operations.

Key Responsibilities:

• Answer and direct incoming calls promptly and courteously.
• Provide information, take messages, or transfer calls to the appropriate individuals.
• Operate the telephone switchboard system and ensure all calls are managed effectively.
• Assist callers with inquiries, requests, or issues in a helpful and proactive manner.
• Maintain a log of incoming and outgoing calls for record-keeping purposes.
• Monitor voicemail and email messages, responding or forwarding them as needed.
• Follow communication scripts and protocols to ensure consistency and professionalism.
• Assist with general administrative tasks as required.