Job Description
We are looking for a Telecaller to join our team in Dubai. The ideal candidate should have excellent communication skills, a customer-centric approach, and a positive attitude.
Responsibilities:
- Make outbound calls to potential customers.
- Answer inbound customer queries professionally.
- Explain products/services and assist customers.
- Maintain accurate records of calls and customer interactions.
- Follow up on leads and convert them into sales.
Requirements:
- Minimum 1-2 years of experience in telecalling/sales/customer service.
- Fluent in English (Arabic is a plus).
- Strong communication and negotiation skills.
- UAE work permit/visa preferred (sponsorship available for the right candidate).
- Basic knowledge of MS Office.
Salary & Benefits:
- Salary: AED 2,500 - AED 4,000 (based on experience) + incentives.
- Employment Visa and medical insurance provided.
- Performance-based bonuses and career growth opportunities.
Skills
Here are the desired skills for a Telecaller role in Dubai:
1. Communication Skills
- Fluent in English (Arabic is a plus).
- Strong verbal and written communication.
- Active listening and empathy while dealing with customers.
2. Sales & Persuasion Skills
- Ability to convince and negotiate effectively.
- Understanding of sales techniques and lead conversion.
- Ability to handle objections and close deals.
3. Customer Service Skills
- Professional phone etiquette.
- Ability to handle customer complaints and provide solutions.
- Patience and problem-solving approach.
4. Technical Skills
- Familiarity with Microsoft Office (Word, Excel, Outlook).
- Ability to manage call logs and databases efficiently.
5. Adaptability & Time Management
- Ability to handle multiple calls and follow-ups efficiently.
- Work under pressure and meet daily/weekly targets.
- Quick learning and adaptability to company processes.
6. Professionalism & Work Ethics
- Positive attitude and self-motivated.
- Ability to work both independently and in a team.
- Confidentiality and data protection awareness.
