Technical Product Owner - Customer

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in Cosmopolitan Dubai as a Technical Product Owner and make your mark on the aviation world by taking our products to the next level!

Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services,Customer and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

Technical Product Owners (TPO) are the “front door” to multiple product engineering teams, owning the backlogs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies.Leading and empowering their teams, the TPO acts as a “voice of the customer”, partnering with business counterparts to lead the lifecycle for designated technology products such as Customer Identity Solutions, CRM,  Complaint Management Systems, Modern Responsive Websites and Fraud Prevention Solutions. You should have an understanding and working experience with API's and technical requirements. 

In this role, you will:

• Be responsible for the story content, acceptance criteria definition, and end story sign-off across team backlogs, ensuring prepared on time for future PI’s, refined frequently with the entire team, and prioritized accordingly in alignment with other team backlogs.
• Ensures Technical Debt and Non-functional requirements are captured, refined, and prioritized across all sprints.
• Captures additional BAU, Ceremony, and Spike activities, and incorporates them into team backlogs, within the boundaries of available capacity.
• Prepare contribution to PI demo, in conjunction with other applicable Product Owners
• Maintain the quality and integrity of features within their technical and team boundaries, ensuring the identification and contribution of risks and dependencies back to the Product Portfolio backlog
• Attends and contributes to key Product Management meetings, in particular, PI Planning
• Defines metrics to measure the success and performance of prioritized work, ensuring any further BAU iterations can be proposed and prioritized accordingly within the boundaries of available capacity.
• Participates in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.
• Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
• Working with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to TPM (Technical Product Manager) community.