Technical Engineer - Database

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. 

Join our Database team, where we provide best-in-class database services for our extensive application portfolio. We ensure continuous availability, robust data protection, and top-tier database performance. Operating in both private and public cloud environments, we deliver a variety of relational and other database services with a strong customer focus, automated self-service capabilities, and the highest operational and security standards.  If you are passionate about database technology and excellence, we invite you to apply and to contribute to the success of Emirates Group.

As a Technical Engineer, you will be responsible for Technology Implementation and Operational Support of the relevant technology area for production & development, including configuration, testing, implementation and support. As well as to support the IT production processes governing, Incident Management, Problem management, service level management, capacity management, availability management, & IT service continuity.

In this role you will:

• Provide technical input to assist with Capacity Management, IT Service Continuity and Availability.
• Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
• Ensure that assigned problems are defined and analysed in line with the Problem Management Process.
• Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised.
• Provide technical consultancy and guidance to teams dealing within the technology area and act as technical member in project teams delivering the work packages assigned.
• Identify areas of improvement within the relevant technology area and assist the implementation of appropriate service improvement programmes which are initiated to improve service levels by increasing capacity, availability and IT Service Continuity.