Technical Document Writer-UAE National

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

We are seeking a detail-oriented and experienced Software Technical Document Writer to join our team. The ideal candidate will be responsible for creating clear, concise, and comprehensive technical documentation for software products, including user guides, API documentation, system manuals, presentation and more. This role requires a strong understanding of software development processes and the ability to translate complex technical concepts into user-friendly content.

Key Responsibilities:

1. Technical Documentation: Write, edit, and maintain various types of software documentation, including scope of work, user manuals, API guides, technical specifications, installation guides, and release notes.
2. Collaboration with Developers: Work closely with software developers, product managers, and other stakeholders to gather information and understand the functionality of software products.
3. Content Organization: Organize and structure content logically, ensuring that documents are easy to navigate and understand for the intended audience, whether they are end-users, developers, or internal teams.
4. Content Updates: Regularly update documentation to reflect new features, changes, and bug fixes in software products.
5. Visual Aids: Create visual content such as diagrams, flowcharts, and screenshots to enhance understanding of technical information.
6. Review and Quality Assurance: Review technical content for accuracy, consistency, and adherence to established standards and guidelines.
7. User Feedback: Collect and incorporate feedback from users to improve documentation quality and usability.
8. Content Management: Manage documentation in version control systems and content management tools, ensuring that the latest versions are always available.
9. Compliance and Standards: Ensure that all documentation complies with organizational standards, industry guidelines, and regulatory requirements

• Education: Bachelor’s degree in Technical Writing, Computer Science, Software Engineering, English, or a related field.
• Experience: Proven experience as a Technical Writer, preferably in the software industry.
• Technical Knowledge: Familiarity with software development concepts, programming languages, APIs, and software tools.
• Writing Skills: Exceptional writing, editing, and proofreading skills, with a focus on clear and concise communication.
• Tools Proficiency: Experience with documentation tools such as Microsoft Word, Google Docs, Confluence, MadCap Flare, Adobe FrameMaker, or similar.
• Analytical Skills: Ability to understand complex technical information and communicate it effectively to a non-technical audience.
• Attention to Detail: Strong attention to detail and accuracy in writing and formatting.
• Project Management: Ability to manage multiple documentation projects simultaneously and meet deadlines.
• Team Collaboration: Excellent interpersonal skills and the ability to work in a collaborative environment.

Preferred Additional Skills:

• Experience with Agile development methodologies.
• Familiarity with version control systems such as Git.
• Knowledge of API documentation tools like Swagger, Postman, or similar.

Website Link: Home page - CNS (cns-me.com)