Team Leader - Spa - Jumeirah Marsa Al Arab - Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Team Leader to join our Spa Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Assist Spa Manager in overseeing the Spa and Fitness Operation.
• Responsible for training the Spa and Fitness team by making sure all staff have knowledge of the product on the floor. Coordinating with vendors/designers who can provide training and sales support. 
• Responsible for tracking Spa and Fitness quality scores Medallia, LQA and Trip Advisor. Ability to create and implement an action plan if necessary. 
• Monitoring Spa GSE, Spa attendants and Fitness team performance. Supervising, discipline, and guide spa and fitness employees as needed. 
• Conduct monthly performance review to GSE and fitness staff based on KPIs established at the beginning of the year. Keep a track of their performance and conduct performance evaluation and share feedback as necessary. 
• Monitor all guest areas of Spa and Gym and ensure they are clean. Ensure inventories are in order and well stocked. 
• Develop, abide by, and enforce LQA and Jumeirah standard operating procedures. 
• Assist in the development of weekly schedules for the Spa GSE, Spa Attendants and Fitness team. Monitor attendance and absence records daily. 
• Participate in staff meetings within Spa, and across BAA and IBAA departments to keep employees updated.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar role, ideally in a 5-star hotel
• Strong interpersonal skills and a friendly, welcoming demeanor to provide exceptional customer service to guests.
• Familiarity with spa services, treatments, and amenities to effectively assist guests and provide information as needed.
• Ability to multitask in a fast-paced environment while maintaining attention to detail and ensuring guest satisfaction at all times.
• Strong leadership skills

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.