Job Description
About Jumeirah & the Hotel For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets. PURPOSE Oversee Team (group of Colleagues) and mentor, coach, guide and motivate them to perform their Job effectively. The objective is to achieve goals that contribute to the growth of Organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. JOB DETAILS Responsible for all aspects of customer restaurant reservations and queries received via telephone, email, or chat for Jumeirah outlets in Madinat Jumeirah, Burj Al Arab, Jumeirah Beach Hotel, Jumeirah Marsa Al Arab and Sarood Hospitality Restaurants where required. To ensure each booking is entered into the system following Jumeirah data and quality standards. Offering accurate information about our F&B portfolio and exceeding guest expectations. The role is telephone based. Complete customer and guest booking requests for Jumeirah outlets using Jumeirah standards for data entry, email quality & call quality. Product Knowledge process update Handle Group Booking requests (Teams and Email) Updating SevenRooms information (MJ, BAA, JBH, MAA and Sarood ) Updating Email Template (MJ, BAA, JBH, MAA and Sarood ) Refund (Supervision) Evaluating agent's progress through booking procedures and calls Updating Sevenrooms information (MJ, BAA, JBH, MAA and Sarood ) Champion the Jumeirah Brand by displaying all Heart of Jumeirah standards and promoting the business values in all interactions. Flexibility to work to demands of the business including rotational shifts and supporting in outlets where required. Maintain the integrity and accuracy of customer database. Have a can-do attitude. Actively strive to improve our guest experience, making suggestions where appropriate. Actively demonstrate and comply with Jumeirah IT security and compliance policies. Any other duties as may reasonably be requested by the management. About You: The ideal candidate for this position will have the following experience and qualifications: Exposure of handling telephone enquiries Proficient in English Excellent listening skills and customer orientation. Adaptability and appreciation of cultural diversity Possess interpersonal skills About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
