Team Leader - Mi Amie - Jumeirah Emirates Towers

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Team Leader to join the F&B Service team in Jumeirah Emirates Towers. Your key responsibilities will include:

• Ensure that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.
• Provide hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Conduct team briefings, meetings, and training as directed by Management.
• Assist management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.
• Ensure that an effective link is maintained between kitchen and service areas.
• Supervise the level, consistency, and quality of table and/ or counter service of all menu items.
• Ensure that all colleagues adhere to all food hygiene regulations and procedures.
• Consistently monitor quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.
• Actively promote the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
• Provide specialist advice to customers and colleagues on food and beverages.
• Supervise all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
• In absence of an Outlet Manager or Assistant Outlet Manager take responsibility of operational issues. 
• Any other duties as may reasonably be requested by the management.
• Overlook Pool bar operation.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Preparing daily log reports and presenting them to the higher management. 
• Resolving customer complaints in a professional manner in case any complaint arises.
• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business. 
• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business. 
• Training new employees as per their abilities and skills.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.