Job Description
About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
About the Job:
An opportunity has arisen for a Team Leader to join our Food and Beverage Team in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:
- Managing the day-to-day activities of the team.
- Motivating and guiding the team to achieve organizational/departmental goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Lead the team by example by demonstrating compassion, honesty, and integrity.
- Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.
- Brief staff regarding duties before shift starts in their respective domain (Front Office, Housekeeping and Laundry, Reservations and Telecommunication, Transport, Experience Team, Conference and Events, F&B Culinary and Service, Security, Human Capital, Engineering, Spa, Kids Club, Health Club and Retail) as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management.
- Ensure Duty roasters are compiled and advise on changes as applicable.
- Responsible for preparing reports and maintaining appropriate filling systems.
- Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.
- Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.
- Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget.
- Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.
- Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
- Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.
- Carry out any reasonable job request made by the management, outside normal duties, however within the scope of the job.
- Where applicable, undertake regular checks and conduct audits to ensure hospitality services are presented as per Jumeirah highest standards and to client's satisfaction.
- Any other duties as may reasonably be requested by the management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Up to 2 years of experience, preferably with an international hospitality company
- Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
- Exposure to working with a multi-cultural team
- Excellent listening skills and customer orientation.
- Adaptability and appreciation of cultural diversity
- Passion for driving excellence
- Exposure of handling Micros Cashiering system
About Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
