Team Leader, Imperial Services
(14077)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the Role
As a Team Leader, Imperial Services you will ensure that the Imperial club guest check-in and check-out runs smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Provide personalized service through care calls, welcome calls and concierge services. Responsibilities include handling check-ins/outs, managing cash floats, maintaining a clean reception area, and staying informed about resort promotions and activities. The employee ensures correct processing of revenue transactions, handles guest requests, and complies with security procedures. Training on resort systems, up-selling, and emergency procedures is required. The role also involves working flexible hours, assisting with other tasks, and maintaining confidentiality while coordinating with departments to meet guest needs.
About You
You must have previous experience in a similar role, with a preference for high-volume restaurant settings.You are a confident team player with a dynamic, energetic, and creative approach, always maintaining a positive "can do" attitude. You are confident in interacting with both peers and senior colleagues, and you possess excellent communication skills.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.