Job Description
About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets. About the Job:An exciting opportunity has arisen for an experienced Team Leader to join the team of housekeeping in Jumeirah Mina Al Salam. Your key responsibilities will include: Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity. Develop and implement timelines, delegate tasks, and brief staff on duties across various departments. Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly. Compile duty rosters and advise on changes as necessary. Prepare reports and maintain appropriate filing systems. Manage stock, inventories, vendor directories, and contract agreements. Oversee processes related to vendor registration, code creation, price updates, and submitting purchase orders, ensuring accurate expense allocation. Report operational problems, conflicts, incidents, and technical glitches to the Supervisor. Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor. Ensure adherence to policies, procedures, and guidelines, and conduct regular checks and audits to maintain hospitality standards.About You:Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity. Basic Computer Knowledge Technical know-how where applicable (Intermediate) Excellent listening skills and customer orientation. Passion for driving excellence Possess interpersonal skillsAbout the benefits:Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
