Team Leader - Housekeeping - Jumeirah Al Qasr

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

 Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About The Job 

• Motivating and guiding the team to achieve organizational/departmental goals. And delegating tasks to team members. 
• Brief staff regarding duties before shift starts in their respective domain (Front Office, Housekeeping and Laundry, Reservations and Telecommunication, Transport, Experience Team, Conference and Events, F&B Culinary and Service, Security, Human Capital, Engineering, Spa, Kids Club,Health Club and Retail) as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management. 
• Ensure Duty roasters are compiled and advise on changes as applicable. 
• Responsible for preparing reports and maintaining appropriate filling systems. 
• Responsible for managing stock and inventories, vendors directory, contract agreement where applicable. 
• Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.
• Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget. 
• Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly. 
• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor. 
• Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.

About You 

The ideal candidate for this position will have the following experience and qualifications:

• Up to 2 years of experience, preferably with an international hospitality company 
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone 
• Exposure to working with a multi-cultural team

About The Benefits 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.