Team Lead Logistics Operations

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary:
We are looking for an operation team lead with a good logistics background to pursue scaling our multifaceted and dynamic restaurant operations. You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business by improving restaurant performance for all business verticals. 

What’s on Your Plate?

• Manage vendor operations tasks and execute strategic projects while delivering on agreed KPIs 
• Train and support the team on how to provide excellent service and support for the partners in order to build strong relationship and resolve operational issues between partners and the company
• Work closely with the city sales team and vendor operations team to ensure the smooth vendor performance and support to reduce the fail rate, vendor delay, etc.
• Collaborate with the team to accomplish all daily tasks on time with a high level of quality
• Improve vendor training quality, introduce new training modules 
• Developing action plans with the department manager to address weak areas in need of improvement
• Drive key projects through end to end project management for performance improvement across vendor experience and performance areas
• Be hands-on with related back office tools and make necessary adjustments based on business needs.

What did we order?

• Bachelor’s Degree is mandatory
• 3-4 years’ experience in operations or logistics. food/grocery tech industry
• Strong communication skills, both written and verbal
• Strong analytical and reporting skills. G-suit and MS office suite skills and Data Interpretation Skills
• Knowledgeable in operations and performance related tasks
• Experience in dealing with cross-cultural team members and cross-functional team.
• Ability to deal with ambiguity, work under pressure, handle stress. 
• A team player who can work in a fast-paced environment with a make-it-happen attitude