Team Leadership: Supervise, mentor, and motivate the hire desk team to achieve individual and collective goals. Conduct regular performance reviews and provide constructive feedback.
Customer Service: Ensure the team delivers exceptional customer service, handling inquiries and resolving issues efficiently and professionally.
Operational Management: Oversee the hire desk operations, ensuring timely and accurate processing of equipment hires, returns, and inventory management.
Process Improvement: Identify opportunities to streamline processes, enhance productivity, and improve customer satisfaction.
Reporting: Monitor key performance indicators (KPIs), produce reports, and communicate results to senior management.
Collaboration: Work closely with other departments such as logistics, sales, and credit control to ensure seamless operations.
Skills
Requirements:
Working knowledge of Microsoft Excel & any ERP software
Management report generation and analysis
Key Competencies required for the role
Communication and negotiation skills
Solution minded/ decision making skills
Building collaborative relationships
Creative,Digital Savy,Analytical Skills,Communication,Self-Driven,Flexibility,Assertiveness, Attention to Detail
Highly Proficient with Microsoft Excel skills- V look up, PIvot tables, Count if and all other basic formulas. There will be an excel test in the interview process.
Experience:
Proven experience in a hire desk, customer service, or operations role, with at least 2 years in a supervisory or leadership position.
Strong leadership and team management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities. Proficient in relevant software and systems (e.g., CRM, hire management software).
Ability to work in a fast-paced environment and manage multiple priorities
Fluent in English, Hindi will be an advantage
Highly Proficient with Microsoft Excel skills- V look up, PIvot tables, Count if and all other basic formulas.
