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About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.
We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
In this role, your key responsibilities include:
- Design, develop, implement, test, maintain and upgrade reliable, scalable, resilient, high quality, cloud-native and secure platforms, components, systems and apps in order to support in high performing cross-functional squads. Identify, establish and maintain all documentation related to design, implementation, maintenance and operations to ensure ongoing visibility, understanding and compliance around system behavior. Participate in and conduct code reviews to ensure code quality, consistency and adherence to coding standards. Review data structures and identify opportunities, including producing reporting as required, in order to maximise performance.
- Coordinate with external vendors to ensure services are provided as per agreed Service Level Agreements (SLAs) and turnaround times (TATs), reporting on discrepancies. Coordinate with current vendors to review product solutions to ensure they are suitable for current project design architecture.
- Support project managers in change initiative projects, providing clear visibility of dependencies and timelines by status to ensure timely delivery of IT services. Coordinate the transition of new technologies and solutions amongst engineering and operations to ensure these are executed in line with agreed project plans. Manage the identification and resolution of issues reported by business users by coordinating with internal staff and/or vendors and effectively leveraging escalation where necessary to ensure Banking projects are delivered within planned timelines
- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.
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