System Administrator (Dubai)

Join our team as a System Administrator, where you'll be the IT superhero for our Hedge Fund and Private Equity clients. You'll be the first line of defence when technical issues arise, providing top tier support and ensuring smooth operations. This role requires a strong technical background combined with exceptional customer service skills, offering a unique opportunity to work in a client facing position with greater technical depth compared to similar roles in other organizations.

Key Responsibilities:

• Deliver white glove technical support to clients via phone, email, and remote access.
• Manage and support client workstations, printers, and peripheral devices.
• Maintain proactive and clear communication with clients and colleagues.
• Accurately log all work and time in the ticketing system.
• Efficiently manage the ticket queue, ensuring timely updates and resolutions.
• Troubleshoot and document client issues, from identification through to resolution.
• Handle multiple tasks simultaneously while maintaining a high standard of work.
• Collaborate on improving operational processes and overall efficiency.
• Take ownership of issues, escalate when necessary, and ensure follow through.
• Achieve both individual and team KPI targets.

• Outstanding customer service and empathy towards clients and team members.
  Prompt and professional communication via email, phone, and other channels.
• Ability to assess and prioritize tasks in a fastpaced environment.
  
• Thrive under pressure and manage time constraints effectively.
  
• Selfmotivated, detailoriented, and wellorganized.
  
• Strong communication, interpersonal, and presentation skills, both oral and written.
  
• Adaptable communication style suitable for both technical and nontechnical audiences.
  
• Expertise in identifying, isolating, and escalating hardware, software, network, and systems issues.
  
• Advanced problem solving skills with a process oriented approach.
  
• Proficiency in managing O365 Services and ongoing development (Teams, SharePoint, OneDrive, Outlook).
  
• Experience with multitenant environments and Microsoft Support Processes.
  
• Active Directory account, group, and permission management.
  
• Familiarity with Duo Security and other MFA applications.
  
• Microsoft Exchange and Azure Active Directory administration.
  
• Proficient in managing O365 Admin Portal and Citrix XenApp environments.
  
• Experience in managing MDM technologies like Intune.
  
• Skilled in analyzing and resolving disk space, host down, and ISP alerts using monitoring tools like Nagios.
  
• Virtual server administration experience (e.g., VMware vSphere), including resource management, GPO management, and server performance troubleshooting.
  
• Solid understanding of DNS, DHCP, and TCP/IP troubleshooting.
  
• Experience with print queue installation, configuration, and management
  

Qualifications:

• High School diploma or equivalent required.
  
• Minimum of 5 years of experience in a related field.
  
• A degree or some college coursework is advantageous.
  
• Technical certifications or training are a plus