Supply Lead

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

We are seeking a results-driven Supply Lead to oversee and optimize fleet operations, ensuring the highest levels of efficiency, cost management, and service quality. This role involves managing relationships with fleet partners, captains, and supervisors, as well as collaborating with internal teams to drive operational excellence.

The ideal candidate will have extensive experience in fleet management and logistics, with a proven track record in a fast-paced industry like food delivery or q-commerce.

• Oversee daily fleet operations, including captain acquisition, uniform distribution, and fleet equipment management (e.g., delivery boxes).
• Ensure fleet efficiency and compliance with company policies and industry regulations.

• Develop and nurture strong relationships with fleet captains and supervisors.
• Negotiate contracts, manage Service Level Agreements (SLAs), and resolve operational challenges to ensure smooth daily operations.

• Track and analyze key performance indicators (KPIs) to measure fleet and captain performance.
• Use data insights to identify areas of improvement and implement strategies for enhanced operational efficiency.

• Manage the fleet budget by monitoring expenses, forecasting future costs, and identifying opportunities for cost optimization.
• Ensure all expenditures remain within approved budgetary limits.

• Ensure fleet operations comply with all safety, legal, and environmental regulations.
• Stay informed on industry best practices and regulatory updates to maintain operational standards.

• Lead and mentor a team of fleet coordinators and assistants, fostering a culture of accountability and continuous improvement.
• Provide training, guidance, and performance feedback to ensure professional growth and high team performance.

• Prepare and deliver detailed reports on fleet performance, operational metrics, and budget status to senior management.
• Highlight key achievements, challenges, and actionable recommendations for improvements.

• Proactively address and resolve operational issues or captain-related concerns.
• Implement corrective actions and preventative measures to mitigate recurring challenges.

• Education: Bachelor’s degree in Business Administration, Logistics, Fleet Management, or a related field (or equivalent relevant experience).
• Experience: Minimum of 3-5 years in a fleet management or logistics role, with supervisory experience.
• Technical Skills: Proficiency in fleet management software and Microsoft Office Suite.
• Expertise:
  • Strong understanding of fleet operations, maintenance, and industry regulations.
  • Familiarity with fast-paced sectors such as food delivery or q-commerce is preferred.
• Soft Skills:
  • Excellent negotiation, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities and work independently in a fast-paced environment.

• Be a key driver of operational excellence in a high-growth organization.
• Work alongside a motivated and innovative team to deliver exceptional results.
• Enjoy opportunities for professional development and impactful leadership.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.