Supplier Relationship Manager

About the Role:

You will join a professional and international team with extensive industry knowledge. Working closely with our customers and vendors, you will deliver exceptional service, ensuring our continued position as an industry benchmark for seamless and efficient operations.

Key Responsibilities:

Relationship Management:

• Develop and maintain strong relationships with suppliers, acting as the primary point of contact within the region.
• Initiate and schedule regular meetings to maintain proactive communication, address issues, and identify improvement opportunities.

Performance Management:

• Monitor supplier performance against key performance indicators (KPIs).
• Ensure suppliers meet established goals and standards.
• Identify areas for improvement and implement corrective actions.
• Provide timely and constructive feedback to suppliers and communicate performance results to internal stakeholders.

Supply Chain Efficiency & Optimization:

• Seek opportunities to achieve cost savings and improve supply chain efficiency.
• Explore alternative routes and identify new potential suppliers in collaboration with the Procurement Team.
• Resolve blocked supplier invoices, monitor disputes, and support their resolution.
• Identify invoice trends and optimize supplier invoicing processes.
• Manage the actual allocation and available capacity of suppliers, ensuring the most appropriate suppliers are utilized.

Compliance & Safety:

• Identify root causes, and implement corrective and preventive actions for major supplier events.
• Ensure compliance with industry regulations and safety standards.
• Act as the key escalation point for internal stakeholders for major supplier-related events and incidents.

Cross-functional Collaboration:

• Advocate for suppliers internally, aligning with internal teams to improve supplier/customer satisfaction and supply chain efficiency.
• Maintain routine updates to internal teams and clarify expectations on supplier services.
• Conduct regular training for operations and commercial staff on multimodal routes and schedules.

Project Management:

• Lead and manage various projects as they arise.

Qualifications:

• Minimum of 5 years of experience in a logistics/shipping company.
• Preferably a Bachelor’s degree.
• Extensive knowledge of the logistics industry and transportation networks in the relevant region.
• Experience working in an international environment.

Specific Skills:

• Excellent communication and interpersonal skills (both written and verbal).
• Effective coaching and development skills.
• Strong organizational skills with the ability to set goals and priorities.
• Proficient in delegation.
• Strong analytical skills.
• Proactive and self-starting.
• Project management skills.
• Proficiency in English and region-specific languages.