Supervisor - Wardrobe & Costume - Motiongate - Dubai Holding Entertainment

About Dubai Holding Entertainment:  

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. 

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. 

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. 

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. 

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. 

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. 

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations. Support all DHE Group commercial teams to provide complex advice in relation to the post holder’s area of legal expertise, including but not limited to commercial, corporate, litigation, leisure & entertainment, development and IP. The post holder may be asked to provide advice in relation to labor law issues and real estate (both sales and leasing) and or transactional matters from time to time. 

Job Overview: 

Here's your chance to step into the role of Supervisor - Wardrobe and Costume at Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include: 

• Communicate effectively and efficiently with management as well as direct reports and team members.
• Interface with internal, departmental and external clients in a professional and courteous manner at all times.
• Ensure the efficient, effective and smooth daily operations of the costume/wardrobe department.
• Disseminate all internal and external company communications to team members. 
• Coordinate with assistant managers on any daily operational issues in regards to processes, procedures, or policies.  Assist with management in keeping team members up to date on any changes.
• Escalate any issues as to employee/hr, daily operations, etc. to assistant manager in a timely manner.
• Coach and train the direct reports on the issues such as and not limited to uniform conveyor system, uniform inventory system, Wardrobe counter, fittings, assigning/ unassigning of uniforms, laundry.
• Understand safety requirements and ensure the daily emphasis on a safe workplace.
• Manage the implementation of the inventory system.  Maintain the costume/wardrobe inventory system up to date.
• Work with the team leaders to oversee the weekly team member schedules.  Manage team member vacations and days off.
• Manage the daily operation of the 3rd party laundry vendor of uniforms. Report any operational issues to the Assistant Manager and to the vendor team timely and request the implementation of the solution immediately.
• Oversee the monthly billing of the 3rd party laundry vendor to cross check any fault. This is to avoid wrongful billing.
• Prepare timely for the seasonal uniforms and plan ahead of time accordingly for the needs and report to the Assistant Manager.
• Facilitate training classes and career development tools for team member’s success.  
• Coordinate safety training and certification.
• Set objectives, create milestones and conduct appraisals for direct reports within the Electronic Performance Management System guidelines. 
• Help to identify successors within the team and prepare them for their next accountable roles. In consultation with HR, recommend external trainings where required.
• Create a safe, fun work environment for all colleagues.
• Daily reviews of the uniformed park employees to ensure quality control of costumes/wardrobe.
• Oversee maintenance of costume/wardrobe, making sure certain regular cleaning, repairs are done so costumes are always up to DPR quality standards.  
• Work directly with Supervisors/Managers of different departments to schedule and manage fittings with new and existing colleagues.
• Work directly with the seamstresses to oversee their workload and direct them accordingly.
• Maintain all inventory reports, including, but not limited to costume, wardrobe, laundry supplies and makeup. Communicate in a timely manner when supplies/inventory is running low.  
• During daily duties, the employee may be required to hand sew, cut, handle dirty laundry, stand for long periods of time, walk to venues, climb, balance, lift up to 50 lbs, etc. as per needed for daily operations.
• Flexibility and adapting to changing work environments.
• Any other duties as may be reasonably requested by the Management Team.

About you: 

The preferred candidate for this role should possess the following experience and credentials: 

• High School Diploma – or 5 years plus experience in wardrobe or costume departments in Theme Parks, University, Cruise Lines or Live Theatre
• 2 years plus experience supervisory role in wardrobe or costume departments in Theme Parks, University, Cruise Lines or Live Theatre
• Proficient in Excel, Word, Outlook. 
• Knowledge of sewing/tailoring, cutting/fitting, patternmaking.
• Proficient in English
• Flexible working hours

About the Benefits: 
In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. 
We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!