Supervisor [Retail Supermarket -Al Ain ]

We are seeking an experienced and dedicated Supervisor with strong retail experience, particularly in a supermarket for one our Retail company Client in Al Ain. The successful candidate will be responsible for overseeing daily store operations, ensuring staff are properly managed, and maintaining a high standard of customer service. The role requires excellent leadership skills, a solid understanding of supermarket operations, and the ability to manage and motivate a team to meet sales targets and improve overall store performance.

1. Store Operations Management:

• Oversee daily operations within the supermarket, ensuring smooth functioning of departments (e.g., produce, dairy, meat, etc.).
  
• Monitor stock levels, perform inventory checks, and ensure timely product replenishment.
  
• Ensure the store is clean, organized, and well-stocked at all times, meeting hygiene and safety standards.
  

2. Team Leadership and Staff Management:

• Supervise and support a team of store associates, providing guidance and training.
  
• Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.
  
• Conduct regular performance reviews, provide feedback, and motivate staff to achieve their best performance.
  
• Resolve any employee-related issues, ensure good teamwork, and maintain a positive work environment.
  

3. Customer Service and Satisfaction:

• Ensure exceptional customer service is provided at all times, addressing customer concerns and complaints promptly.
  
• Assist customers with product inquiries and guide them through the shopping experience.
  
• Monitor customer satisfaction and implement strategies to improve service levels.
  

4. Sales and Performance Monitoring:

• Assist in driving sales by meeting and exceeding sales targets.
  
• Implement and monitor in-store promotions and strategies to increase foot traffic and sales.
  
• Track store performance and provide reports on sales, inventory, and staff productivity.
  
• Work closely with the management team to analyze sales data and make adjustments to improve performance.
  

5. Health, Safety, and Compliance:

• Ensure compliance with all health and safety regulations in the store.
  
• Monitor adherence to store policies and UAE regulations.
  
• Conduct regular checks to ensure product quality and store cleanliness are maintained.
  

6. Stock and Inventory Management:

• Assist with inventory management, ensuring products are correctly stocked and organized.
  
• Perform regular stock audits and coordinate with the purchasing team for reordering.
  
• Ensure product displays are organized and well-maintained to maximize sales.
  

Experience:

• 2-3 years of experience in a supervisory role within a supermarket or retail environment.
  
• Familiarity with the operations of a supermarket, including knowledge of inventory management, store layout, and product assortment.
  
• Previous experience in staff management and team leadership.
  

Skills:

• Strong leadership and team management skills with the ability to motivate and guide a team.
  
• Excellent communication and customer service skills.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Strong problem-solving abilities, with a focus on improving operations and customer experience.
  
• Good understanding of retail operations and inventory management.
  

Qualifications:

• High school diploma or equivalent; a degree in Retail Management or a related field is a plus.
  
• Basic proficiency in MS Office or retail management software is preferred.
  

Age: Preference for candidates under 40 years, but candidates up to 45 years will also be considered.

• No banned nationalities candidates (Afghanistan, Libya, Yemen, Somalia, Lebanon, Bangladesh, Cameroon, Sudan and Uganda ,etc)
  
• The candidates with cancel visa and working visa already in UAE is acceptable (banned nationalities)
  
• Candidates who have degree from banned nationalities is also acceptable
  
• Candidates who have a visit visa (banned nationalities) are not acceptable