Branch supervisor - Supermarket
Job Summary:
The Branch Manager is responsible for overseeing the overall operations of the supermarket branch, ensuring efficient daily activities, excellent customer service, and achieving sales targets. The role requires strong leadership, organizational skills, and the ability to manage staff effectively.
Key Responsibilities:
Manage and supervise branch operations, ensuring smooth workflow.
Lead and motivate staff to achieve sales targets and provide excellent customer service.
Monitor inventory levels, manage stock orders, and minimize wastage.
Ensure compliance with company policies, health and safety regulations, and UAE labor laws.
Handle customer inquiries, feedback, and resolve complaints promptly.
Prepare sales reports, analyze performance data, and implement improvement strategies.
Train and develop employees to enhance their skills and productivity.
Maintain the cleanliness, organization, and visual presentation of the branch.
Qualifications and Skills:
Proven experience in retail or supermarket management at least 5 years .
Strong leadership, communication, and problem-solving skills.
Ability to manage budgets, sales targets, and staff effectively.
Proficiency in English; knowledge of Arabic is an advantage.
Excellent organizational and multitasking abilities.
What started in 1988 as a small warehouse doubling as a shop has now evolved into a leading chain of 16 supermarkets across the UAE. Our main focus has and will always be the consumer. Providing a large variety of fresh products and everyday necessities in a welcoming environment with consistently efficient service is what keeps us at the top of our game in the retail business. We understand that the consumer needs are shifting to faster services with more variety which is why we are constantly developing in line with the consumers’ needs. Our aim is to be at the top of the pyramid in our retail category. We aim to make “Istanbul Supermarket” a household name which is synonymous with quality, service, freshness, and convenience! Vision To become a truly global retail brand by retaining our No.1 position in the organized retail sector of the regions we operate in and strive to be the most preferred employer for our current & future multi-ethnic employees. Mission To provide unique shopping experience to our loyal customers with unmatched quality, in terms of products & services, while continuously exploring new market opportunities and adding value to all our business associates.