-Handle all customer maintenance
& financial adjustment requests in a timely manner with due diligence to
ensure such requests are having the required approvals as per Policy/DOA.
-Handle Plastic & Stationary
Inventory for clients and ensure sufficient stocks are always maintained to
ensure service continuity.
-Handle card production and fulfilment
process in coordination with personalization partners and ensure personalized
cards are handed over to courier for onward delivery to customers, exceptions
to be timely identified and corrective action to be taken to avoid service
impact.
-Handle branch &
distribution channel queries pertaining to the dispatch of credit/debit/prepaid
cards through courier within UAE and international locations as applicable.
-Validate vendor invoices with
internal MIS and share supporting with line manager for invoice settlement
approval, any discrepancy identified to be cleared liaising with vendor.
-Track vendor settlements
ensuring sufficient provisions are maintained to avoid expense fluctuations.
-Ensure compliance to all policies,
procedures and SLAs for onshore activities and provide required support for
activities assigned to offshore teams.
-Providing response and
follow-up actions on email queries across channels - Call
Center/Branches/Elite/HNI etc within the established TAT.
-Handle ATM Retained / Captured Cards
as per defined process and controls while ensuring destructions and reporting
to scheme are processed in a timely manner.
-Preparation of mail dispatch
schedules and maintaining proper records.
-Complete record
management/document archival activities on a periodic basis and ensure same is align
with record management policy.
-Return card consignment
handling, physical reconciliations and destructions.
-Preparation of spreadsheets,
Weekly / Monthly MIS reports, reconciliation etc.
-Tracking for undelivered cards
& ageing. Physical Card destruction processing with reconciliation &
bulk update to relevant systems.
-Handle card custody and stock
management as per requirement.