Sr. Manager, Strategic Accounts, MENA

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Who are we?
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started

Role Summary
To manage a part of talabat’s enterprise business across 8 countries. As portfolio lead for these business groups, you will be the regional POC externally and drive commercial enterprise strategy with projects spanning across business growth, customer experience, monetisation, operations & profitability for talabat.

What’s On Your Plate?

Lead a portfolio of 2-3 business groups across 8 countries and support up to 3 countries in managing key accounts through a KA excellence workstream.

Portfolio workstream :

• Act as the regional point of contact for talabat, representing talabat’s business across 8 countries - working directly with the regional and local teams of the partners’ organizationKA

​​​​​​​Excellence workstream :

• Own and lead strategy and execution of all cross functional work streams for large business groups that work with talabat across 8 countries.
   
• Own and lead performance management driven via different work-streams including but not limited to :
  • Growth and performance
  • Marketing & campaign management
  • Regional monetisation strategy 
  • Data, analytics & insights management
  • Operations - Tech & POS
  • Operations - Customer experience
  • Commercial strategy & profitability
  • Strategic, long-term negotiations
  • Logistics
  • Content operations 
• Drive thought leadership on talabat’s enterprise portfolio alongside the function lead and country management teams
• Work alongside the analytics lead to build dashboards for key stakeholders & teams cross-functionally to measure key success metrics across functions

What Did We Order?

• 7-9 years’ work experience focussed on enterprise business management and cross functional project management roles, preferably in an e-commerce business
• Advanced skills in :
  • Stakeholder management
  • Program & project management
  • Analytics, insight management & visualization
  • Advanced proficiency with MS Excel, MS Powerpoint & GSuite tools
• Exhibits the ability to be hands on but also think strategically, breakdown complex problems and is able to connect the dots across complex topics across departments
• Past experience in food tech is a strong plus, but e-commerce/tech business experience is mandatory
• Strong understanding of an online marketplace business, with strong business acumen & ability to identify and work in an ecosystem with multiple complex product and process interdependencies
• Experience in long cycle enterprise commercial negotiations
• Experience of delivering successful cross functional, high complexity projects that impacts growth, profitability & experience 
• Experience in process optimisation, and a sharp eye for foreseeing business risks
• Ability to drive deep research & insights to shape business strategy
• Ability to work in a self-directed, fast-paced & results-oriented work environment.
• Strong analytical mindset, able to substantiate business cases
• Exhibit a track record of on-time project delivery for large, cross-functional projects
• Demonstrate excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
• Drive effective teamwork, communication, collaboration and commitment across  multiple groups with competing priorities